Select File > Account Settings > Account Settings. If issues continue, please contact your cell phone service provider.ĭo you have the Roundcube app installed and need to access the emails from there? Here are the settings to get it working.On November 7, 2017, AOL is making changes to their email account settings to help provide a more secure email experience for customers. Use the following steps to verify your account settings to ensure you can still send and receive email using your AOL account after November 7, 2016.Wait a moment while your phone reconnects to your service provider.See if your location is causing issues connecting to your service provider.If issues continue, please contact your internet service provider.Wait 45 seconds for your modem to sync with your service provider.Plug the power cord back into your internet router.Unplug the power cord from your internet router.Domain Management: Updating DNS SettingsĬonfirm that you have a stable internet connection Connecting from your computer.

Domain Management: Updating Nameservers.

If your domain is not registered with us, you may need to update your Nameservers or MX Records.įor information on changing your domain DNS settings, please view these articles: Double-check your settings to make sure they point to our MX Server. Your domain DNS settings control which hosting provider handles your email services. If you have gone through all of the troubleshooting steps and still have an issue, please contact us! Email Client Setup Guides Our Knowledgebase GuidesĪre your mail records pointing to our MX Server?

Still Unable to Resolve the Issue On Your Own

Review your settings again for any possible typographical errors (especially the email password). Tip: If 587 is not working for the Outgoing Port, try using port 25 instead.

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